Agent Advantage
- What is an issue?
- What if I forgot my Agent Advantage password/username?
- Why is the username already in use when my traveler creates their Trip Alert profile?
- How do I delete or remove a users access to the Agent Advantage console?
- How can I quickly clear out my TripAssist "Open Issue List"?
- What is the URL for customers to access their Trip Alert profile?
- What are the pseudo city codes for FlightStats?
- Why was messaging sent on a flight that is no longer booked?
- Why is one person receiving another person's Trip Alert messaging?
- How do I find the profile/itinerary associated with a mobile number?
- How can I get custom messaging activated for a Trip Group?
- Can I export a list of Trip Alert profiles that have been created for my account?
- Can I search for Trip Alert profiles by Group?
- Why does the Itinerary Summary/Report not show the itineraries loaded, opt-ins sent, accepted, or declined?
- Why was no messaging sent to this traveler?
- Why did I receive this At-Risk message? (Delay, Cancellation, Gate Change, etc…)
- Why was this message sent? (Delay, Cancellation, Gate Change, etc…)