Agent Advantage
- Do Trip Assist Issues Auto Expire?
- How do I cancel a PNR?
- How do I add an Agent At-Risk Email?
- How do I archive a Trip Group?
- What is a Trip Group Owner?
- How to update the ‘Send Traveler Alerts’ field at Trip Group level
- How can I update the Traveler Key in a Trip Alert profile?
- What is MCT and can I change its setting?
- How do I add admin users to Agent Advantage?
- What is the CUSTOMER_ID?
- What is a Trip Reference Number?
- How do I reprocess itineraries?
- What is my default alert configuration settings?
- Do you support schedule change alerts?
- When do you start monitoring a trip?
- Will travelers still receive messaging if Opt-In is disabled?
- How are Trip Groups created?
- How do I look up an Itinerary in the Agent Advantage console?
- How do I view the alerts for an itinerary?
- How do I change the branding or verbiage used for my messaging?
- What is the process for a traveler to Opt-in to receive messaging?
- How can I exclude an email address on a PNR?
- How can I tell if a Traveler has responded to the Opt-in invitation?
- How do I delete or remove a Trip Alert Profile in the Agent Advantage console?
- How do I delete a Trip Alert Profile?
- What makes an itinerary invalid or not monitorable?
- Why is the traveler not receiving a test message?
- Trip Alert: How can I Opt-in a traveler that has previously Opted-out?
- How can I include other email addresses in the traveler's Trip Alert profile?
- What is an issue?