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  1. Cirium Help Desk
  2. Traveler Services
  3. Agent Advantage

Agent Advantage

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  • How can I tell if a Traveler has responded to the Opt-in invitation?
  • How can Cirium send alerts on behalf of our email address?
  • How are Traveler Profiles created?
  • How do I archive or delete a Trip Group?
  • What are Trip Assist Resolution Reports?
  • Do Trip Assist Issues Auto Expire?
  • How do I cancel a Trip?
  • How do I add an Agent At-Risk Email?
  • What is a Trip Group Owner?
  • How to update the ‘Send Traveler Alerts’ field at Trip Group level
  • How can I update the Traveler Key in a Trip Alert profile?
  • What is MCT and can I change its setting?
  • How do I add admin users to Agent Advantage?
  • What is the CUSTOMER_ID?
  • What is a Trip Reference Number?
  • How do I reprocess itineraries?
  • What is my default alert configuration settings?
  • Do you support schedule change alerts?
  • When do you start monitoring a trip?
  • Will travelers still receive messaging if Opt-In is disabled?
  • How are Trip Groups created?
  • How do I look up an Itinerary in the Agent Advantage console?
  • How do I view the alerts for an itinerary?
  • How do I change the branding or verbiage used for my messaging?
  • How can I exclude an email address on a PNR?
  • How do I delete or remove a Trip Alert Profile in the Agent Advantage console?
  • How do I delete a Trip Alert Profile?
  • What makes an itinerary invalid or not monitorable?
  • Why is the traveler not receiving a test message?
  • How can I include multiple email addresses in the traveler's Trip Alert profile?
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