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  1. Cirium Help Desk
  2. Cirium Journey - Traveler Analytics
  3. Agent Advantage

Agent Advantage

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  • How are Traveler Profiles created?
  • How do I archive or delete a Trip Group?
  • How do I add an Agent At-Risk Email?
  • What is a Trip Group Owner?
  • How to update the ‘Send Traveler Alerts’ field at Trip Group level
  • What is the CUSTOMER_ID?
  • What is my default alert configuration settings?
  • Will travelers still receive messaging if Opt-In is disabled?
  • How are Trip Groups created?
  • What if I forgot my Agent Advantage password/username?
  • How can I get custom messaging activated for a Trip Group?
  • Why does the Itinerary Summary/Report not show the itineraries loaded, opt-ins sent, accepted, or declined?
  • Why did I receive this At-Risk message? (Delay, Cancellation, Gate Change, etc…)
  • Why was this message sent? (Delay, Cancellation, Gate Change, etc…)
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