Agent Advantage
- How do I look up an Itinerary in the Agent Advantage console?
- How do I view the alerts for an itinerary?
- How do I change the branding or verbiage used for my messaging?
- What is the process for a traveler to Opt-in to receive messaging?
- How can I exclude an email address on a PNR?
- How can I tell if a Traveler has responded to the Opt-in invitation?
- How do I delete or remove a Trip Alert Profile in the Agent Advantage console?
- How do I delete a Trip Alert Profile?
- What makes an itinerary invalid?
- How do I add, modify, or use a Waiver?
- What is the FlightStats Waiver Service?
- Why is my browser no longer supported in Trip Center?
- What is the difference between Trip Outcome Reports and Trip Assist Reports?
- What is Trip Outcome Reporting?
- What are Trip Assist Reports?
- Why is the traveler not receiving a test message?
- How can I Opt-in a traveler that has previously Opted-out?
- How can I include other email addresses in the traveler's Trip Alert profile?
- How do I use Batch Actions within Trip Center?
- Trip Center Keyboard Shortcuts
- How do I get additional help?
- How do I make system configuration changes?
- What are the issue types?
- How do I see the issues currently assigned to me?
- How do I see all the currently open issues?
- How do I expire an issue?
- How do I indicate no changes were made on an issue?
- How do I reprotect an issue?
- How do I rebook an issue?
- How do I send a message on an issue?