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  1. Cirium Help Desk
  2. FlightStats by Cirium
  3. General Information

General Information

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  • Why do some flight numbers contain a letter suffix?
  • Why does Istanbul Airport still have FS Code ISL?
  • Why is my old FlightStats.com user account no longer available?
  • How to find a lost passenger at an airport?
  • Do you have introductory videos for FlightStats.com paid features?
  • How do I provide feedback on a map?
  • Do you do custom data exports?
  • Can you manually verify my email?
  • The link in the verification email is not working. What do I do?
  • Why am I not receiving the verification email?
  • A feature on the site is not working correctly. Is there anything I can try?
  • I have an idea or some feedback for your product. How do I get it to your product team?
  • Does the new site support mobile devices? Is there a separate mobile site?
  • Why do you require email address verification?
  • Why am I seeing a Scraping Policy page?
  • What is a tail number? Can I track a private aircraft by tail number?
  • Are military flights included in the data? Are military airports included in the data?
  • How do I change my FlightStats.com password?
  • What if I don't know the flight number?
  • How do I delete my account?
  • What is UTC?
  • What is the TSA?
  • What is AEQP?
  • Can I look up a historical flight to file a travel insurance claim?
  • Can you tell me more about FlightStats data sources?
  • What is a codeshare?
  • What is FlightStats by Cirium?
  • Do you remove old airports from your system?
  • Why are the actual arrival/departure times missing on an international flight?
  • Do you guarantee the data?
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