Lauren Tanabe

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Activity overview

Latest activity by Lauren Tanabe
  • Lauren Tanabe created an article,

    New - Trip Alert Branding

    There is a now a single branding image to customize in the Traveler's Profile with a simpler setup process. This image will be displayed in the header and footer of the Trip Alert site the traveler...

  • Lauren Tanabe created an article,

    New Look - Trip Alert Profile Login

    Trip Alert Registration and Trip Alert Login has now moved to the Trip Center console. The Traveler Profile Search tool will soon follow at a later date. All first time registration links in the ...

  • Lauren Tanabe created an article,

    Why am I encountering an error when trying to access the Tableau Analytics site?

    Please note our development team performs data warehouse maintenance on the Tableau Analytics platform every Wednesday for 20-30 minutes during our weekly maintenance window starting at 10 AM UTC -...

  • Lauren Tanabe created an article,

    What is Aircraft Hours?

    In Fleets Analyzer, aircraft hours is the total flight time, regardless of whether or not the cabin is pressurized (i.e wheels up to wheels down).

  • Lauren Tanabe created an article,

    Schedule Report Delivery Email Updated

    Our email delivery address for scheduled Diio reports has recently changed. You'll find that reports are now delivered from autoresponse1@diio.net.  If you have not received your report, please che...

  • Lauren Tanabe created an article,

    What are Trip Assist Resolution Reports?

    If you have Trip Assist enabled on your account, you can run a Resolution Report to summarize the number of disruptions by Issue Type and Itinerary Group and when & how they were resolved within a ...

  • Lauren Tanabe created an article,

    How do you represent terminal and gate information?

    There are known differences in the way we apply terminal and gate assignment information to flights based on how an airport is configured or how it is represented in the published schedule the airl...

  • Lauren Tanabe created an article,

    Do Trip Assist Issues Auto Expire?

    Yes, Trip Assist issues that are not in a Closed state will auto expire 7 days after their resolve by time if they have not been resolved by an agent. Our system will mark the Issue with a resoluti...

  • Lauren Tanabe created an article,

    How do I cancel a Trip?

    If you send us your trips via a GDS such as Amadeus or Sabre, you can either send over the PNR as cancelled or remove all flight segments from the trip, then place it back on queue to our system. E...

  • Lauren Tanabe created an article,

    How do I add an Agent At-Risk Email?

    You can add an Agent At-Risk Email at either your account level (across the board) or at the Trip Group level.   To add it to your default Account Settings: 1) A system admin user will need to acce...