Lauren Tanabe

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Activity overview

Latest activity by Lauren Tanabe
  • Lauren Tanabe created an article,

    What is a Virtual Airline?

    A Virtual Airline is a company which appears to trade as an airline i.e. has a website, sells tickets, an airline brand but will outsource nearly all aspects of the flight operation to another carr...

  • Lauren Tanabe created an article,

    What is a Trip Group Owner?

    In the Agent Advantage console under the Admin tab > Manage Groups, you'll find a column called "Group Owner". The Group Owner is the Agent Advantage user who originally created the group or it cou...

  • Lauren Tanabe created an article,

    How do you calculate delay?

    We recommend customers to use the following method using the Flight Status API: https://developer.flightstats.com/api-docs/flightstatus/v2/flight > Prior to the flight's departure (Estimated Dela...

  • Lauren Tanabe created an article,

    Do you monitor No Show airline e-tickets?

    From a GDS perspective, the segment status "NS" or No Show is typically never used. We currently do not track the e-ticket status, nor do we re-query the PNR to see the OSI and SSR remarks that gen...

  • Lauren Tanabe created an article,

    Which flight segment statuses do you typically retain?

    We typically retain flight segments with these segment statuses: HK, BK, GK, MK, and YK. We will not retain flight segments with the following segment statuses: HX, XK, HL, KL, PN, SC, TK, TL, UC, ...

  • Lauren Tanabe created an article,

    Why did my traveler receive a Trip Reminder?

    If the 24 hour Trip Reminder is enabled on your account, the Trip Reminder alert does not require the traveler to opt-in to alerting, so any trip that has the traveler's email address included will...

  • Lauren Tanabe created an article,

    How can I update the Traveler Key in a Trip Alert profile?

    Once the Traveler Key for the traveler’s Trip Alert profile is stored in our database, it cannot be changed. Though the traveler can update their primary email address contact point, if they wish t...

  • Lauren Tanabe created an article,

    What is MCT and can I change its setting?

    MCT stands for Minimum Connect Time. It is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connectio...

  • Lauren Tanabe created an article,

    How should I determine a delay status?

    We recommend using the following method:> Prior to the flight's departure (Estimated Delay)Compare the Estimated Gate Departure time with the Scheduled Gate Departure time. If the Estimated Gate De...

  • Lauren Tanabe created an article,

    What are Multi-Segment Alerts?

    Multi-Flight Rules monitor a category of flights, regardless of how many flights that may be. Multi-Flight rules exist until deleted. They are created with these endpoints: By Arrival Airport: All...