Lauren Tanabe
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Activity overview
Latest activity by Lauren Tanabe-
Lauren Tanabe created an article,
Schedule Report Delivery Email Updated
Our email delivery address for scheduled Diio reports has recently changed. You'll find that reports are now delivered from autoresponse1@diio.net. If you have not received your report, please che...
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Lauren Tanabe created an article,
What are Trip Assist Resolution Reports?
If you have Trip Assist enabled on your account, you can run a Resolution Report to summarize the number of disruptions by Issue Type and Itinerary Group and when & how they were resolved within a ...
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Lauren Tanabe created an article,
How do you represent terminal and gate information?
There are known differences in the way we apply terminal and gate assignment information to flights based on how an airport is configured or how it is represented in the published schedule the airl...
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Lauren Tanabe created an article,
Do Trip Assist Issues Auto Expire?
Yes, Trip Assist issues that are not in a Closed state will auto expire 7 days after their resolve by time if they have not been resolved by an agent. Our system will mark the Issue with a resoluti...
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Lauren Tanabe created an article,
How do I cancel a Trip?
If you send us your trips via a GDS such as Amadeus or Sabre, you can either send over the PNR as cancelled or remove all flight segments from the trip, then place it back on queue to our system. E...
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Lauren Tanabe created an article,
How do I add an Agent At-Risk Email?
You can add an Agent At-Risk Email at either your account level (across the board) or at the Trip Group level. To add it to your default Account Settings: 1) A system admin user will need to acce...
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Lauren Tanabe created an article,
How do I archive a Trip Group?
If there is an account or Trip Group that is no longer using your services, the Trip Group can be archived so that you can keep your list up-to-date. Please submit a Help Desk ticket to Cirium Supp...
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Lauren Tanabe created an article,
Can you tell me more about Published Schedule data sources?
Airlines have business relationships with major schedule providers, such as Cirium. Data elements include routing, effective date range, days of operation, scheduled block times, codeshares, equipm...
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Lauren Tanabe created an article,
How do you define Block Time?
Cirium defines these fields as follows: Block Time: Referred to as B0. The percentage of flights that were completed within their scheduled time.
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Lauren Tanabe created an article,
How do you define Seats (Millions) and Available Seat Kilometers (ASK)?
Cirium defines these fields as follows: Seats (Millions): The estimated seat capacity of all scheduled flights. Available Seat Kilometers (ASK): The number of seats available multiplied by the ...