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Latest activity by Ballal
  • Ballal created an article,

    Where do I find documentation for Snowflake Software COTS products?

    The product documentation for Snowflake Software's COTS (Commercial Off the Shelf) products is now available on the Cirium Help Desk.   The product documentation is available for signed in users on...

  • Ballal created an article,

    What if you get "A user has already signed up with the given email" error?

    For existing Snowflake Software customers, you might experience the above error. This is because as part of the migration from Snowflake Software support desk to Cirium Help Desk, your user details...

  • Ballal created an article,

    How do I submit a support ticket?

    To submit a support ticket via the Cirium Helpdesk please follow the steps below: Step 1 - Follow this link to access the Help Desk site: https://helpdesk.cirium.comStep 2 - In the top right-hand c...

  • Ballal created an article,

    What Snowflake Software products can I get support for?

    As long as you have a valid support and maintenance contract with Snowflake Software, you can get support for any of the following Snowflake Software products that you have purchased / have subscri...

  • Ballal created an article,

    Setting up a Help Desk Account

    Setting Up a Help Desk Account As a Snowflake Software customer you would need to have an account on the Cirium Helpdesk to access Snowflake Software product documentation and resources as well as ...