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  1. Cirium Help Desk
  2. Cirium Journey - Traveler Analytics

Cirium Journey - Traveler Analytics

Agent Advantage

  • How are Traveler Profiles created?
  • How do I archive or delete a Trip Group?
  • How do I add an Agent At-Risk Email?
  • What is a Trip Group Owner?
  • How to update the ‘Send Traveler Alerts’ field at Trip Group level
  • What is the CUSTOMER_ID?
See all 14 articles

Trip Center

  • How can Cirium send alerts on behalf of our email address?
  • How does Traveler Profile Branding work?
  • Why did my traveler receive a Trip Reminder?
  • How can I update the Traveler Key in a Trip Alert profile?
  • Where can I login to my Trip Alert Profile?
  • What are some best practices for managing issues with Trip Assist?
See all 59 articles

Trip Data Services

  • Do you offer agency branding of SMS text alerts?
  • Do you support SMS trip alerts?
  • Do you provide trip monitoring on passive air segments?
  • Do you have data on policy exception waivers for COVID-19?
  • How can I automate travel exception waiver matching?
  • How do I cancel a Trip?
See all 20 articles
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