Data and Analytics Solutions
Premium Analysis Workbooks
- Why am I encountering an error when trying to access the Tableau Analytics site?
- How you calculate and measure the moment the plane move on/off block?
- Why I am seeing incomplete coverage in the Premium Analysis workbooks?
- How are Tracked Arrivals and Tracked Departures different from Tracked Flights?
- How do you define coverage and other fields such as flights, tracked, completion factor?
- What is the number of Turns at an airport?
General Information
- How can I share my airline data with Cirium?
- Why do airlines share data with Cirium?
- FlightMaps Online Help Guide – FAQs
- FlightMaps Online Help Guide – FAQ ENG
- How does Cirium source data?
- Is there a list of Cirium online tools with log-in links?
Trip Data Services
- Do you have data on policy exception waivers for COVID-19?
- How can I automate travel exception waiver matching?
- Do you monitor No Show airline e-tickets?
- Which flight segment statuses do you typically retain?
- Why did my traveler receive a Trip Reminder?
- What is the difference between a PNR and airline confirmation number?
Dashboard
- Why are the total order numbers in the Cirium Dashboard Fleets section different to those published by the airframe OEMs?
- How to Clear your Cache - Refresh instructions
- Dashboard: How can I get a view on codeshare alliances and ownership above the specific airline level?
- Dashboard User Guide
- How do I create or edit Dashboard email news alerts?
- How do I access the Dashboard Mobile News App?
Fleets Analyzer
- What is Aircraft Hours?
- What is the definition of an accident in Fleets Analyzer?
- Understanding business aviation orders data
- What does a "2500" Delivery Date / Build Year signify?
- How do I find a company (operators, etc.) associated with specific aircraft?
- What is the FG ID (FGID)?
Values Analyzer
- How do I add Generic Monthly Lease Rate for both Future and Current Value in Portfolio or Group Valuation?
- What is a 'Desktop Valuation'?
- Can I look up historical valuations
- What does the First Run Engine specification adjuster indicate?
- How do your Future Values account for depreciation? Could you recommend a straight-line depreciation profile?
- Do airframe modifications such as missile defense systems and connectivity antenna domes affect aircraft values?
Flight Schedules
- Why can I not find Easyjet flights using the airline codes EJU and EZS
- Can you tell me more about Published Schedule data sources?
- What is a Virtual Airline?
- Why am I seeing a flight on the airline site but not in your schedules?
- How do I report airline schedule discrepancies?
- What Is block time in an airline schedule and why does it matter?
Developer Center
- How do you represent terminal and gate information?
- How do I access the Data Drop UI?
- How do you calculate delay?
- Is it safe to use my API credentials to authenticate my requests?
- How should I determine a delay status?
- What are Multi-Segment Alerts?
Agent Advantage
- What are Trip Assist Resolution Reports?
- Do Trip Assist Issues Auto Expire?
- How do I cancel a Trip?
- How do I add an Agent At-Risk Email?
- How do I archive a Trip Group?
- What is a Trip Group Owner?
Trip Center
- New - Trip Alert Branding
- New Look - Trip Alert Profile Login
- What are some best practices for managing issues with Trip Assist?
- How can I tell if a traveler has opted into messaging?
- What if I forgot my Trip Center password?
- How do I add users to Trip Center?