At Cirium we are looking to help the aviation industry evolve. We'd like for you to be involved with shaping that future.
For over 20 years, Diio has been a cornerstone of aviation, which is why it's important that we keep moving forward with the pace of technology and your world. This can only be successful if we truly understand the everyday experiences on the ground. We want Diio to get even better at helping you be successful at what you do best--solving aviation's steady stream of complex problems.
In order to improve the overall experience and bring you the kinds of features and functions that will make your job easier, we need to better understand your world and your needs. We are making efforts to leverage the experience and expertise of our loyal boots-on-the-ground customers for feedback and guidance. To drive this evolution forward, we:
- Have built a program that puts VOC at the centre of everything
- Evolved the way we built our products so we can be more responsive to customer feedback.
A culture of innovation
We are embracing an innovation model that allows us to rapidly explore solutions to your common everyday problems. This enables us to include your voice in our approach, while ensuring we can pivot and optimize in a more effective and rapid way.
How we're using customer feedback
Diio customers played a significant role in the design of the new Diio homepage. Over the course of our design iterations, we partnered with users for multiple feedback events:
- 8 user interviews reviewing the design and report catalogue for the classic Diio products (Mi and SRS)
- 7 usability tests with 4 unique Diio users
- 5 usability tests with 5 internal industry experts
These customer touch points ensured that the new homepage feels intuitive and is designed in a way that makes sense. Specifically, we learnt:
- Report descriptions are the most important way for users to quickly understand the functionality of a report. Additional tools like use cases and keywords were found to be distracting.
- Premium reports that a user does not have access to can be helpful for understanding additional insights available through Diio, but can also clutter the home page.
- It is important to have access to as many help resources as possible within the homepage (ie. without having to navigate to a new tab or URL)
Like what you see? Want to get involved?
We want to evolve Diio in partnership with you, and have built a program that allows for many different ways to provide feedback. We are building out our community of users to participate in this testing, and we are always looking to further expand this group.
Some of engagements and activities that you could participate in:
- The Diio Customer Advisory Board (CAB)
- 1:1 interviews
- Usability testing
- Real-world site visits
Let us know your feedback and ideas! Some things that we'd love to hear about:
- How would you like to analyze schedule data when you're away from your desktop?
- How often do you use Diio on mobile?
- Do you share report configurations with colleagues?
- What datasets are critical to your day-to-day and not available in Diio?