How do I submit a support ticket?

To submit a support ticket via the Cirium Helpdesk please follow the steps below:

Step 1 - Follow this link to access the Help Desk site: https://helpdesk.cirium.com

Step 2 - In the top right-hand corner of the browser window, click the 'Submit a request' button

Step 3 – On the ‘Submit a request’ page select the appropriate ticket form to submit your ticket.

Note: Select the ‘Cirium Customer Support’ form for all general enquiries and support tickets.

Step 4 – Enter your email address, a short subject in the ‘Subject’ field and a detailed description of the issue / problem in the ‘Description’ field.

The ‘Email’, ‘Subject’ and ‘Description’ fields are all mandatory.

You can optionally attach files such as logs, screenshots / images or project files.