Yes, Trip Assist issues that are not in a Closed state will auto expire 7 days after their resolve by time if they have not been resolved by an agent. Our system will mark the Issue with a resolution of EXPIRED and a sub-resolution of AUTO_EXPIRED. This helps keep your issues lists from getting too long and more manageable.
Articles in this section
- What are Trip Assist Resolution Reports?
- Do Trip Assist Issues Auto Expire?
- How do I cancel a Trip?
- How do I add an Agent At-Risk Email?
- How do I archive a Trip Group?
- What is a Trip Group Owner?
- How to update the ‘Send Traveler Alerts’ field at Trip Group level
- How can I update the Traveler Key in a Trip Alert profile?
- What is MCT and can I change its setting?
- How do I add admin users to Agent Advantage?