What is a Trip Group Owner?

In the Agent Advantage console under the Admin tab > Manage Groups, you'll find a column called "Group Owner". The Group Owner is the Agent Advantage user who originally created the group or it could be the default user our system uses to automatically create a Trip Group upon receipt of a new trip from your GDS queue or Trip Import feed.

If you'd like to set up a Trip Group with extra configuration settings ahead of travel, we recommend the following instructions in the below FAQ.

Please see this FAQ for more information: 
https://helpdesk.cirium.com/hc/en-us/articles/360028717331

Furthermore, if you have Trip Assist enabled, any Open Issues that are triggered from a trip disruption will be auto-assigned to the Group Owner listed under the associated Trip Group in the Agent Advantage console and Trip Center.