Please follow these steps:
1) Account Settings tab > select Manage Trip Groups
2) Search for the Trip Group name or Customer ID and click Search.
3) Click on the Trip Group you want to turn on Traveler Trip Alerts for.
4) If the Trip Group is using your account's default alert settings, you'll want to turn on the 'Customize Trip Group Settings' option in the right hand side of the page:
Please note: Clicking on this overrides your default account settings. If you have Trip Assist enabled at the account level, please ensure it is enabled at the Trip Group level after you've toggled this on.
To turn on Traveler Trip Alerts:
Click on the toggle to turn on the 'Traveler Trip Alert Enabled', then click Save. Please see the below screenshot for reference.