Why did my traveler receive a Trip Reminder?

If the 24 hour Trip Reminder is enabled on your account, the Trip Reminder alert is special type of scheduled alert that does not require the traveler to opt-in to alerting, so any trip that has the traveler's email address included will receive a Trip Reminder alert 24 hours prior to their published gate departure time.  If the traveler is Opted-in, they will receive Traveler Trip Alerts.

If the traveler wants to opt out of all alerting, please search for their Traveler Profile in the tools:

Agent Advantage - Traveler Profile Search:

https://www.flightstats.com/itinerary/TripAlert/travelerProfileSearch.do

Trip Center - Traveler Profile Search (if available on your account):

https://trip.flightstats.com/agent/traveler/profile/search 

And unselect the Send Alerts check box and then click Save.

Alternatively, the traveler can log into their profile to opt out of alerting themselves:
https://trip.flightstats.com/traveler/login 

Please note: 
The Trip Reminder alert is a configuration option that is "behind the scenes" and is not available for toggling via the admin tools in the Agent Advantage console. Please submit a help desk ticket to helpdesk@cirium.com and we'd be happy to assist you with enabling or disabling Trip Reminders on your account.