If the 24 hour Trip Reminder is enabled on your account, the Trip Reminder alert is special type of scheduled alert that does not require the traveler to opt-in to alerting, so any trip that has the traveler's email address included will receive a Trip Reminder alert 24 hours prior to their published gate departure time. If the traveler is Opted-in, they will receive Traveler Trip Alerts.
If the traveler wants to opt out of all alerting, please search for their Traveler Profile in the tools:
Agent Advantage - Traveler Profile Search:
Trip Center - Traveler Profile Search (if available on your account):
And unselect the Send Alerts check box and then click Save.
Alternatively, the traveler can log into their profile to opt out of alerting themselves:
The Trip Reminder alert is a configuration option that is "behind the scenes" and is not available for toggling via the admin tools in the Agent Advantage console. Please submit a help desk ticket to email@example.com and we'd be happy to assist you with enabling or disabling Trip Reminders on your account.