Once the Traveler Key for the traveler’s Trip Alert profile is stored in our database, it cannot be changed. Though the traveler can update their primary email address contact point, if they wish to.
The traveler will need to continue to use their Traveler Key/Username to log into their Trip Alert profile:
https://www.flightstats.com/ta/Login/login.do
Please note: The login is case sensitive so please ensure they enter their username in all caps when logging in.
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