How are Trip Groups created?

Trip Groups are automatically created when we receive the Record Locator or Trip to our system.

If you'd like to set up a Trip Group with extra configuration settings ahead of travel, we recommend the following:

• Create a test PNR.
• Send it through to our system to automatically create the Trip Group.
• Go to the Agent Advantage console to modify the Trip Group's configuration settings under Admin > Manage Groups:
  https://www.flightstats.com/itinerary/Admin/itineraryGroupsDisplay.do
• Then send the PNR back through as a cancellation to clear it out.

Here are some reasons why you'd want to set up additional configuration settings on a Trip Group:

• Short-term notice of group travel
• Adding an Agent At-Risk email ahead of time
• Adding custom email notifications

How can you get custom messaging activated for a Trip Group? Please see:

https://helpdesk.cirium.com/hc/en-us/articles/217614288-How-can-I-get-custom-messaging-activated-for-a-group-