How are Trip Groups created?

You can either manually create a Trip Group or have it automatically created after you send us a test Trip to our system. We recommend the latter approach to ensure the CUSTOMER_ID information matches the Trip Group in our system.

Automatic Trip Group creation:

If you'd like to set up a Trip Group with extra configuration settings ahead of travel, we recommend the following steps to have the Trip Group created automatically:

• Create a test PNR.
• Send it through to our system to automatically create the Trip Group.
• Log into Trip Center to modify the Trip Group's configuration settings under Account Settings > Manage Trip Groups:
  https://trip.flightstats.com/tripGroups
• Then send the PNR back through as a cancellation to clear it out.

Manual Trip Group creation:

To create a Trip Group in Trip Center, please go to your Accounts Settings > Manage Trip Groups:
https://trip.flightstats.com/tripGroups
 
Near the upper-right corner, there is a yellow link that says 'Create New Trip Group':
 

Here are some reasons why you'd want to set up additional configuration settings on a Trip Group:

• Short-term notice of group travel
• Adding an Agent At-Risk email ahead of time
• Adding custom email notifications

How can you get custom messaging activated for a Trip Group? Please see:

https://helpdesk.cirium.com/hc/en-us/articles/217614288-How-can-I-get-custom-messaging-activated-for-a-group-