Your account's default settings are shown here under the Account Settings drop down menu under Manage Trip Groups.
To see all Trip Groups:
At the top of these results, you'll find your 'Account Default' settings shown. Click on it to view your account's default alert configuration.
Trip Assist and Agent Trip Alert Emails
These sections of your account's settings is the agent alerting and Issue List set up. If you would like your agents to manage disruptions with an Issue List, select the Create Issues. Optionally, you can enter an Agent Alert Email if you'd like to notify your agents when an Issue is created.
The Create Invalid Itinerary Issues and Require Opted in Traveler Profiles for Issue Creation is not required.
Traveler Trip Alerts and Trip Reminders
This section is used for your traveler alerting. To turn on Traveler Alerts, select 'Traveler Trip Alert Enabled'. If you would like us to send a 24-hour Trip Reminder ahead of travel as well, please ensure to select that option below.