We typically begin receiving operational updates from our data sources 24-48 hours prior to scheduled departure. A cancellation message is sent any time the flight is operationally cancelled. However, we do not support schedule change alerts.
Articles in this section
- How do I add admin users to Agent Advantage?
- What is the CUSTOMER_ID?
- What is a Trip Reference Number?
- How do I reprocess itineraries?
- What is my default alert configuration settings?
- Do you support schedule change alerts?
- When do you start monitoring a trip?
- Will travelers still receive messaging if Opt-In is disabled?
- How are Trip Groups created?
- How do I look up an Itinerary in the Agent Advantage console?