TMCs receive published waivers from airlines as individual email notifications. Most likely, your travel agents aren’t able to keep up with the volume of published waivers from multiple carriers globally or during a large disruption. In fact, as we continue to add participating airlines to the waivers product, there are many waivers that would likely go unnoticed or without notification without our service. Additionally, you could be missing out on minimizing unused tickets and reductions in unnecessary change/cancellation fees. Knowing which of all your booked trips qualifies for a published waiver requires another action by an agent, if there is no automation. We’ve worked to simplify that process and create a structured feed that can be incorporated into agent workflows or be delivered as a notice directly to a traveler.
Articles in this section
- Do you have data on policy exception waivers for COVID-19?
- How can I automate travel exception waiver matching?
- Do you monitor No Show airline e-tickets?
- Which flight segment statuses do you typically retain?
- Why did my traveler receive a Trip Reminder?
- What is the difference between a PNR and airline confirmation number?
- Trip Assist - Issues UI Update
- What if one of my preferred airlines isn't available through Travel Waiver Services?
- Why are you telling corporations to ask me (TMCs) for access to published exception waivers?
- How is this different from what my TMC does already?