The Agent Trip Alerts API notifies the agent when something of interest occurs with a traveler trip. An example is the agent receives an alert that a traveler is likely to miss a connection. This allows the agent sufficient time to optionally intervene on behalf of the traveler for such things as booking an alternate flight, modifying ground transportation pick-up schedule, arranging late hotel check-in, etc.
Please see:
https://developer.cirium.com/apis/trips-and-waivers/trips-and-waivers#section/Introduction
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