What are the issue types?

There are several different types of disruption issues you may come across in Trip Center: Cancellation, Diverted, Invalid Itinerary, Late Arrival, Late Departure, Unknown, or Connection Issue.

   Invalid Itinerary and unknown issues are indicated with a question mark icon. Many organizations do not track invalid itineraries or unknown issues, it is possible you will not see any issues with this icon.

  Canceled Flight issues are indicated by a X icon. These issues are created when the traveler’s flight has been cancelled by the airline. Canceled flights will typically display as an urgent issue.

   Connection issues are indicated by a broken arrow. These issues are created when traveler’s connection time drops below the Minimum Connection Settings set for your organization.

  Diverted Flight issues are indicated by a compass icon. These issues are created when traveler’s flight has landed at an airport it was not scheduled to arrive at. Diverted flights will typically display as an urgent issue.

  Late Departure Issues are indicated by a clock icon. These issues are created when traveler’s flight departs after its scheduled departure time. Many organizations do not track late departures, it is possible you will not see Late Departure Issues.