When the traveler registers for a new Trip Alert profile, they may encounter an error message that says "Username is already being used." This error message means that the username chosen is already associated with an existing profile and/or travel company in our system under another Trip Agency account. Please advise the traveler to choose a unique username to something different from their email address since the traveler's email address is already in use.
Why is the username already in use when my traveler creates their Trip Alert profile?
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