This is often times caused by the traveler using the incorrect login link or entering an invalid username/password.
The Traveler Key for the traveler’s Trip Alert profile is stored in our database in all caps such as EMAIL.ADDRESS@DOMAIN.COM. The login is case sensitive so make sure you enter it in ALL CAPS when logging in.
The URL they’ll need to use to login to their profile is:
If they have used the “I forgot my username/password” link the traveler should use the most recent password they’ve received when logging in.
They should also clear any cookies stored in their browser and start a new browser session before trying to login. This will prevent any information stored from previous sessions causing login errors.
This case sensitivity requirement has been removed. Users can now login to their Trip Alert profile using lower or UPPER case.
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