This is often times caused by the traveler using the incorrect login link or entering an invalid username/password.
The Traveler Key for the traveler’s Trip Alert profile is stored in our database in all caps such as EMAIL.ADDRESS@DOMAIN.COM. The login is case sensitive so make sure you enter it in ALL CAPS when logging in.
The URL they’ll need to use to login to their profile is:
If they have used the “I forgot my username/password” link the traveler should use the most recent password they’ve received when logging in.
They should also clear any cookies stored in their browser and start a new browser session before trying to login. This will prevent any information stored from previous sessions causing login errors.